1. The customer has the right to lodge a complaint against the goods within two years from the date of delivery of the goods, exercising the warranty right, provided that, within two months from the date on which he found the defect, he notifies the seller about the defect found.
2. The seller within 6 (six) hours of receiving the parcel will respond to the complaint of the goods submitted by the customer and notify him of the further procedure.
3. A prerequisite for considering a complaint about the goods is that the customer delivers the goods under complaint together with a description of the complaint (on the seller's form). The advertised goods should be sent to the seller's address. Once a month, the costs of this shipment are covered by the seller, the second and again - by the customer.
4. If the complaint is considered in favor of the client, the seller will replace the advertised product with a fully-fledged product or issue an invoice with a correction for the advertised product within 1 (one) hour from considering the complaint.
5. Goods sold by the Seller may be covered by a guarantee granted by the appropriate producer or distributor. The seller provides a warranty for the products of which he is the manufacturer.
6. In the case of Goods covered by the distributor's or manufacturer's warranty, the Customer may complain about a product with defects:
a.using the rights resulting from the granted guarantee,
b. in such circumstances, the Customer is obliged to make a complaint directly to the guarantor, the Seller is only an intermediary transferring the complaint. The customer, at his choice, may report directly to the warranty service or to the seller,
c. using the Customer's rights towards the Seller in connection with the warranty.
7. The Customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be submitted in electronic form and sent to the Seller's e-mail address. In the complaint, the Customer should include his Login and a description of the problem. The Seller shall, if possible, immediately, but not later than within 7 (seven) business days, consider the complaint and reply to the Customer's e-mail address provided in the complaint.
8. Quantity complaints are considered on condition that the notification was made no later than 7 (seven) days from the receipt of the Goods by the Customer.
9. The warranty for products exposed to frequent updates by the printer manufacturer is 3 months. These are products with manufacturer designations:
CF259X, CF259A, W2070-3, W2030-3, 903XL, 953XL, W1350A, W1350X, W1470A, W1470X, W1420A, W1420X, W1490A, W1490X.
10. The complaint form is available here.
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